Our privacy principles
Privacy is taken seriously at all times.
We are committed to protecting the security of your personal information.
We comply with data privacy laws when using your personal information.
We only use it for lawful reasons you expect or that we explain to you in this document.
We will explain your rights to control your personal information to you and how to use them.
Like most other websites, our technology also lets us know when and how you use our websites, such as when you have added to or abandoned your basket or filled in a form.
The personal information we collect and use will depend on why we need it. We will only collect the personal information we believe we need to use, or which you have agreed we can collect from you.
- What we do with your personal information
We only need to collect information about you so that you can buy things from us and learn about our offers and new arrivals. We also need to use some details to prevent and detect fraud.
2.Who we share your personal information with and why
We will provide personal information about you to the police, fraud prevention and credit reference agencies when we have to by law, or when we deem necessary to prevent fraud.
- How do we keep your personal information secure
We understand how important it is to keep your personal information safe and secure. We take steps online and in store to keep our stores and offices, systems and records secure.
- How long we keep your information and why
We will only keep your personal information for a limited period of time. This period will depend on a number of reasons, such whether we still need to deliver to you, or you have an account with us, or we are providing ongoing customer care to you.. We delete your personal information at your request where possible and we won’t keep it for longer than we should or need to for the provision of a service and for communicating with you.
- Your rights and how to use them
You have rights to find out about how and why we use your personal information and to control its use. These include rights to access and correct your details, in some cases to ask us to limit or stop our use of them and even to delete them.
- When purchasing any health test kits from the online store, you can cancel your order within 24 hours before being sent out the next day, prior to that; it has to be within the 24 hour’s time limit. At HelenaPhil-Fitness we follow hygiene rules and once test kits are sent out, you will be charge for them.
- We only accept PayPal payment for your protection.
So we are clear, cookies are the nickname for tiny text files which some websites pages place on the device you use to access them, to give us encrypted information such as to remember what you have put in your basket when shopping, your preferences, whether you have an account and what cookies you have accepted. They will not collect your name, address and payment card details but send back technical facts. They also help us to understand and sort out technical errors which sometimes happen online. We need cookies to make our websites and your device able to work well together. Some cookies are our own but we also work with carefully selected third parties to help us and who set their cookies from our website pages and to help us run our websites (these are called third party cookies). You will not be able to buy from us online and your browsing experience may not be as enjoyable if you block your device from receiving cookies.
Personal information does not include information where your identity has been removed or is unknown (anonymous data). Some of this information may only be identifiable to you and personal because you are logged in to your account, or because we have collected details of your IP address or the device that you have used to access the website.
We will only keep your personal information for a limited period of time. This will depend on a number of factors, including:
– whether you have placed an order with us.
– any laws or regulations that we are required to follow;
– whether we are dealing with a current request, customer care issue or complaint;
– where there is a legal or other type of dispute involving or affecting you;
– the type of information that we hold about you; and
– whether we are asked by you or a regulatory authority to keep your personal data for a valid reason.
We will keep your personal information during the period that you are a customer with us and then for as long as is necessary in connection with both our and your legal rights and obligations. This may mean that we keep some types of personal information for longer than others. Generally, if you are an inactive customer we will remove your account after 18 months.